A MasterHost is someone who wants the ultimate experience for their customers
A MasterHost is someone who works tirelessly to ensure their customers experience exactly what their establishment set out to achieve.
A MasterHost remains calm, collected and leads their team with passion, direction and confidence
A MasterHost creates and maintains their business to continually revolve it around their customers including EVERY business decision made
A MasterHost understands that they are only as strong as the team behind and knows all must work together to deliver consistent exceptional experiences for their customers
Think of when you throw a party that you have invited friends, family and guests too.
As the host of the party you create something special for these people and give them an amazing experience to remember.
You as the host, are consistently making sure everything goes as planned and your friends are enjoying themselves to their full potential.
You understand that everyone is different and ensure everyone gets the best possible attention.
You also understand that their will be setbacks and problems but its your job to remain in control and keep focused on the big picture.
Being a MasterHost is what we strive to be for our customers. It’s a focus and mindset that the big players in the industry understand and use every-day. It’s one i want to teach you as well to achieve the same success! Below are 3 stratiegies i use to help hospita;ity operators get massive growth and become leading MasterHost businesses
3 Secrets to Grow Your Hospitality Business – FAST.
– Josh Clifton
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– In House Training
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Customer Service Learning Resources
Mastering Front of House
You will learn how to build the desire for ultimate customer experience and create a monster team. Unleash the ultimate customer Experience.
Customer Service Boot-Camp Guide
Strategies, role-plays and questions to break bad customer service habits and rebuild a customer focused, hungry team.
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Josh Clifton is a world renowned customer service specialist who has worked with large companies like Westfield and TLC.
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