We understand todays customers and the power of creating amazing customer experiences



A MasterHost is someone who wants the ultimate experience for their customers


A MasterHost is someone who works tirelessly to ensure their customers experience exactly what their establishment set out to achieve.


A MasterHost remains calm, collected and leads their team with passion, direction and confidence

A MasterHost creates and maintains their business to continually revolve it around their customers including EVERY business decision made

A MasterHost understands that they are only as strong as the team behind and knows all must work together to deliver consistent exceptional experiences for their customers

Think of when you throw a party that you have invited friends, family and guests too.

As the host of the party you create something special for these people and give them an amazing experience to remember.

You as the host, are consistently making sure everything goes as planned and your friends are enjoying themselves to their full potential.

You understand that everyone is different and ensure everyone gets the best possible attention.

You also understand that their will be setbacks and problems but its your job to remain in control and keep focused on the big picture.

Being a MasterHost is what we strive to be for our customers. It’s a focus and mindset that the big players in the industry understand and use every-day. It’s one i want to teach you as well to achieve the same success! Below are 3 stratiegies i use to help hospita;ity operators get massive growth and become leading MasterHost businesses



 3 Secrets to Grow Your Hospitality Business – FAST.

Click Here

– Josh Clifton

Book in a Service Time

We at Masterhost are committed in providing professional training and guidance to ensure your customers receive first class customer service.

 – One-on-one Consultancy

– In House Training

– Conference Guest Speaker

Contact Us Today To Book Your Service Time

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Customer Service Learning Resources

Mastering Front of House

You will learn how to build the desire for ultimate customer experience and create a monster team. Unleash the ultimate customer Experience.

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Customer Service Boot-Camp Guide

Strategies, role-plays and questions to break bad customer service habits and rebuild a customer focused, hungry team.

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For Free Customer Service Resources and Insights

Josh Clifton is a world renowned customer service specialist who has worked with large companies like Westfield and TLC.

Subscribe to his articles for free first class insight and free resources in customer service.

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