Master Host Articles

Customer Experience Specialists

Customer Service is Dead

Customer Service is Dead I believe customer service is dead. Well 'servicing' them is anyway. Bare with me... The term 'customer service' has been used in every training manual since as long as i can remember - probably well before my time as well. For me its...

Customer Perspectives – Whats Yours?

Customer Perspectives - Whats Yours? This video is an extract of a Speech given by David Foster Wallace to Kenyon College's 2005 graduating class. I love this video because it reminds me of the customers are around me and what they are experiencing. It also makes me...

What is a MasterHost?

What is a MasterHost? A MasterHost understands todays customers and the power of creating amazing customer experiences. We live in a customer experience world. With the speed of communication, the ways we connect with one another and the choice of products/services...

3 Steps for Full Customer Engagement

3 Steps for Full Customer Engagement Full customer engagement takes a number of factors to achieve. However i have narrowed down the 3 most crucial areas to focus on to truly get your customers engaged in your product. When these factors all work together customer...

A customer service story

A customer service story An old video - but a relevant one. This is actually on of the first videos i stumbled on years ago and i think is very relevant today. What i loved about this customer service story was the effort taken to pass on a compliment. People who are...

Skip to toolbar