“I want to wake up every day with a passion and say to myself – I love what I do”.
I love creating memorable experiences for my friends and family. Wanting to be a great host at home and work has always been apart of me.
My hospitality story began while I was still at school working at a local deli. To my surprise I loved the work and after a few months I realised what I loved most was the interaction with my team, customers and suppliers. I soon moved from the country into a larger town where I begun work at a local RSL as a bar and gaming attendant. This is when I found my love for the hospitality industry and the joys of customer interactions.
After graduating from school i begun University studying a Bachelor of Business Marketing. To fund the course, I continued my work at bars, restaurants and cafes and after completion of my degree I found myself still working in these places and thoroughly enjoying it. I fell in love the hospitality industry. I find it such a fascinating industry. I love the fact that i get to talk to new people everyday, create an experience and experiment with new products and services.
After working with some of Australia’s leading AHA bars and local excellence in hospitality restaurant winners i have put together MasterHost to help you create an exceptional customer focused experience at your business.
With the combination of a degree in Business Marketing my services include:
– Customer Experience MasterClass Program
– Strategic Customer Service Group Training Seminars
– MasterHost Secret Shopper Programs
– One-on-one Coaching
We understand all business are unique and have different goals and future objectives. As a result we do offer one on one business consultations to ensure we provide you with a tailored program specific to your business needs.
All prices for the above programs are available on request. Feel free to contact me personally to discuss these options further.
Or simply send me a message so I can get in touch with you at a convenient time.
I truly believe that my knowledge and passion for creating the ultimate customer experience will compliment you and your business perfectly.
MasterHost operates in Brisbane, Australia, however we support businesses Australia wide.
Listen to Peter and I as we interview the hospitality industry professionals at the our podcast – ‘Slammed Hospitality Podcast’ on itunes.
If you feel you have something great to share that would help hospitality operators then we would love to hear from you!
Simply get in touch via the contact page and tell us why you think you or someone you know would be a great fit on the show.